What exactly is CacaoCash?

CacaoCash is a digital wallet built for people who travel or live in Latin America. It lets you pay with the QR codes locals use every day — Pix in Brazil, Mercado Pago in Argentina, and more — using money you load from abroad. No local bank account, no cash runs, no bad exchange rates.

How do I add money to my wallet?

Several ways — whatever's easiest for you: • ACH or SEPA bank transfer • Credit or debit card • SWIFT bank transfer • Crypto deposit (USDC and other major assets — paste your address or scan from any wallet) You'll always see the exact rate and any fees before you confirm. No surprises.

Do I need to verify my identity?

Yes, once. It's a quick in-app process — a photo of your ID and a selfie. It keeps your account secure and lets us work with regulated financial partners across the region. Most people finish in under 3 minutes.

What if a payment is pending, fails, or I get a refund?

Pending payments usually clear on their own within minutes. If a payment fails, your balance is returned immediately. Refunds land straight back in your wallet — no waiting, no friction. If anything ever looks wrong, our support team is one message away.

Are there hidden fees?

Never. Before every single payment, you'll see: • The exact amount being charged • The live exchange rate • Any applicable fees What you approve is exactly what leaves your wallet. That's a promise.

How do I know my money is safe?

CacaoCash is non-custodial — your funds are never pooled with anyone else's and every transaction requires your explicit approval. Identity verification and money movement are handled by licensed, regulated partners. You stay in control at all times.

Which countries are live?

CacaoCash is live today in: • 🇦🇷 Argentina — Mercado Pago QR Coming soon: • 🇧🇷 Brazil — Pix • 🇨🇴 Colombia • 🇵🇪 Peru — Yape

I lost my phone. What happens to my money?

Nothing bad. Your account is tied to your identity, not your device. Just install the app on a new phone, sign in, and everything is exactly as you left it — balance, transaction history, all of it.

Emergency Numbers in Argentina (2026): Police, Ambulance, Tourist Police

Save these numbers before you need them. All the national lines below are free and answer 24 hours a day. If you only remember one, remember 911.

Emergency numbers

Number	Service
911	General emergencies and police. The one to call if you are not sure.
107	Ambulance and medical emergencies (SAME in Buenos Aires City). Free.
100	Fire brigade (bomberos).
101	Police.
103	Civil defence: floods, collapses, gas leaks, storms.
144	Gender-based and domestic violence.
145	Human trafficking.
102	Children and adolescents.
135	Suicide prevention line (free from Buenos Aires City and Greater Buenos Aires). From the rest of the country: 0800 345 1435.

Outside Buenos Aires City, 911 works everywhere, but a few provinces route ambulances through their own number. If 107 does not connect, call 911.

Help in English: the Tourist Police

The Comisaría del Turista is a police station for visitors, with interpreters in English, Portuguese, French, Italian and Japanese. Go here to report a theft, a scam or a lost passport.

Phone and WhatsApp: +54 9 11 5050-9260 (24 hours). The city also lists +54 9 11 5050-3293.
Address: Av. Corrientes 436, San Nicolás, Buenos Aires.
Email: serv.turista@gmail.com

For complaints about a tourism business (overcharging, a tour that never happened), the Defensoría del Turista (Tourist Ombudsman) is at Av. Pedro de Mendoza 1835, La Boca, open daily 10:00 to 18:00, phone +54 11 4302-7816.

In Mendoza, the Tourist Police answers on +54 261 413-2135 (24 hours).

Hospitals with English-speaking staff

Two private hospitals in Buenos Aires are used to treating foreigners and have multilingual emergency rooms (guardia):

Hospital Alemán: Av. Pueyrredón 1640, Recoleta. +54 11 4827-7000.
Hospital Británico: Perdriel 74, Barracas. +54 11 4309-6400.

Both numbers are the main switchboard. In a real emergency, call 107 or go straight to the guardia.

Healthcare for foreigners in 2026

Emergency care can never be refused because of your immigration status. For anything that is not an emergency, the rules changed: since August 12, 2026 (Resolution 1066/2026), hospitals run by the national government can ask foreigners without permanent residency for health insurance or payment up front. Provincial and city hospitals are not covered by that rule, but several provinces (Salta, Jujuy, Mendoza, Santa Cruz) already charged non-residents. Private hospitals always charge. Travel with health insurance.

If your phone or passport is stolen

Lock your money. From another device, contact your bank and every payment app on the phone. For CacaoCash, write to info@cacaocash.com; your app is protected by your PIN in the meantime.
Block the phone. Ask your carrier to block the SIM and the IMEI.
File a police report (denuncia) at the Tourist Police or any comisaría. You need it for insurance and for a new passport.
Contact your embassy for an emergency passport. Bring the police report and a photo or copy of your old passport if you have one.

Most thefts in Buenos Aires are phones taken on the street. Our guide to scams and street crime in Argentina explains how to avoid them.

Frequently Asked Questions

What is the emergency number in Argentina?

911 for police and general emergencies, 107 for an ambulance and 100 for the fire brigade. All are free and work 24 hours.

Does 112 work in Argentina?

Not reliably. Some phones redirect 112 automatically, but do not count on it. Use 911.

Can I call 911 with a foreign SIM or an eSIM?

Emergency calls work from any phone with a voice line, including a foreign SIM on roaming. Many travel eSIMs are data only and cannot place normal calls, so save the Tourist Police WhatsApp (+54 9 11 5050-9260) as a backup.

Is the ambulance free in Argentina?

The public ambulance service (107, SAME in Buenos Aires City) is free, and emergency care cannot be refused to anyone. Follow-up treatment may be charged to non-residents, so carry travel insurance.

Sources

Buenos Aires City tourism: emergency numbers
UK government travel advice: Argentina, getting help
Centro de Asistencia al Suicida (line 135) and Argentina's Ministry of Health Resolution 1066/2026.

Numbers checked October 2026. If one does not connect, call 911.